“Hey coach you got a second?”

I’ve had more of these conversations over the past week than I can keep track of.

Par for the course at this point. 🤷🏻‍♂️

Several are people asking for details about the gym.

The buyout.

The future of Metro Jiu-Jitsu.

But this particular parent came to me for a different reason……

“When my son came here a year ago, he had severe confidence issues and was having trouble at school. 🏫

Now he’s turned a 180 and he’s smiling to be here and excited every day!

I just wanted to say “Thank you, sincerely from me and my family.”

This impacted me more than I thought it would. 🙏🏻

You see….customer behavior goes like this.

If service is great….you tell a few people. 🫤

If service is good…you tell no one. 👌

If service is bad….you tell everyone. 🗣️

Small words of kindness go a long way.

Alway have. Always will.

It’s easy to get “Black Belt Brain” on the lives you touch through martial arts.

Small gestures like this reinforce the mission.

See you on the mats,

Written by Coach David🦊